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2007 |
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SAP CRM Training Course Content ( 5 day course ) |
| Topics |
| SAP CRM – Master Data & Base Cutomizing |
| CRM Basic data & Customizing settings for these objects: |
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Business partner |
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Organizational model |
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Territory Management |
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Product master CRM Business Transactions |
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Overview of generic functions in business transactions |
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Activity Management |
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Transaction types |
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Partner determination customizing |
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Overview of Pricing in CRM |
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Actions (Output determination) |
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CRM Billing CRM Middleware |
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CRM Middleware Overview |
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Basic concepts of CRM middleware |
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Replication administration |
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Monitoring & error handling People Centric CRM |
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Lead Management |
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Date management |
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Status management |
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Incompletion log |
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Text Determination |
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| CRM Web Client UI Features : |
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Getting started, terminology |
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Introduction to Web Client Architecture |
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Business Roles and Customization |
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Customization of Navigation profiles & Work Centers |
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Configuring Components |
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UI Personalization features |
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Introduction to Reporting in CRM |
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| SAP CRM Sales |
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Sales Cycle |
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Opportunity management |
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Copy Controls |
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Quotation and Order Management |
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Contract Management |
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Special functions in Order management |
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| Marketing Planning and Campaign |
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Overview of marketing management in mySAP CRM |
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Marketing and campaign planning |
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Planning and managing marketing projects |
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Marketing Calendar |
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Channel Details |
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Personalized e-mail forms |
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Business partner segmentation |
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Marketing Attributes |
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Segment builder |
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Creating profiles and target groups |
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Campaign Automation |
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Product proposals |
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External List Management |
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Lead Management |
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| CRM Service |
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Overview of CRM service |
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Installed Base |
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Service Contract and Entitlements |
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Planned Services |
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Service Order Management |
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Complaints and Returns |
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In-house repair |
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Enterprise Intelligence |
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E Service |
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